Juran Benchmarking Privacy Policy

Juran Benchmarking is the trading name for Phillip Townsend Associates Limited and we provide benchmarking services to the Oil & Gas Industry.  Our office is located at Lochleven Mills, Kinross, KY13 8DH. For further information about us and the services we offer, please visit: http://www.juranbenchmarking.com.

We are committed to protecting your privacy and this Privacy Policy governs our data collection, processing and usage practices.  It also describes your choices regarding use, access and correction of your personal information.  If you do not agree with the data practices described in this Privacy Policy, you should not use our websites or subscription services.

We may periodically update this Privacy Policy.  We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.

Our Commitment to You

Your personal data will be:

  1. Processed lawfully, fairly and in a transparent manner
  2. Collected for specified, explicit and legitimate purposes
  3. Only collected so far as required for our lawful purposes
  4. As accurate and up to date as possible
  5. Retained for a reasonable period of time, in accordance with retention policies
  6. Processed in a manner which ensures an appropriate level of security

Information We Collect

We need to collect, process and hold your personal data to undertake and deliver our services.

Personal Information

“Personal Information” refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business.  Personal information can also include any information about any transactions that you enter into on our websites, and information that is available about you on the internet, such as from Facebook, Twitter, LinkedIn, Google, or publicly available information that we acquire.

Personal information also includes Navigational Information where such information can directly or indirectly identify an individual.  Navigational information refers to information about your computer and your visits to our website, such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

How do we collect your personal information?

Like most organisations that handle personal information, there are various ways in which Juran Benchmarking collect personal information:

  • From you directly, and from other colleagues within your company via email and written correspondence, telephone discussions and at face to face meetings
  • From client / supplier contracts during the onboarding period
  • From information we collect / you provide, when you visit our websites
  • From third party sources including partners with which we offer joint services
  • From publicly available sources such as Companies House, HMRC, DWP, publicly available directories and information (for example, telephone directory, social media, internet, news articles)

What do we use your personal data for?

We use your personal data, for the following purposes:

  • Assessing feasibility of working with you either as a client or service provider
  • Management of all aspects of the services we deliver for you
  • To improve the operation of our business and that of our business partners
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations
  • To monitor and to keep records of our communications with you
  • To comply with legal and regulatory obligations, requirements and guidance
  • To provide insight and analysis of our services so we can improve our service offering
  • To share information, as needed, with our service providers as part of providing and administering our services or operating our business

What is the legal basis for our processing of your personal information?

We rely on the following legal bases to use your personal data:

  1. a) Contractual purposes:

We need to collect your personal information so that we can manage an agreed schedule of work with you:

  • Set up and administer your account with us
  • Ensure correct invoicing and appropriate payment for services delivered
  • Ensure we can access the required information, to deliver an effective service
  • Engage in communications with you by email or telephone in relation to essential elements of our work with you

If you do not provide us with all of the personal information that we need to collect then this may affect our ability to offer the above services.

  1. b) Legitimate interest:

We also process our clients’ personal information in pursuit of our legitimate interests listed below:

  • For management and audit of our business operations including accounting
  • To carry out monitoring and to keep records of our communications between you and our staff
  • For market research and analysis and developing statistics
  • To help us improve products or services, or to assess or to improve the operations of our business
  • To share your personal information with third parties in order to run our business or comply with any legal and/or regulatory obligations

Where we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes. If you wish to object to any of the above processing, please contact us at benchmarking@juranbenchmarking.com

  1. c) Freely Given Consent:

We will collect personal information from you when you have given consent for us to do so, either online, face to face or on the telephone.

How long do we retain your personal information?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • For as long as we provide services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

Where does Juran Benchmarking store your personal data?

Personal information is mainly processed by us at:

  • our registered address: 1st Floor, West Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU
  • our operating address: Lochleven Mills, Kinross, KY13 8DH
  • at your offices, when we are contracted to work on site for you

To allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but never without first ensuring that they are compliant with GDPR.

What are your rights?

Here is a summary list of the rights that all individuals have under data protection laws.

  • Access to your information – you have the right to request a copy of the personal information about you that Juran Benchmarking holds
  • Correcting your information – we want to make sure that your personal information is accurate, complete, and up to date, and so you may ask us to correct any personal information about you that you believe does not meet these standards.
  • Deletion of your information – you have the right to ask Juran Benchmarking to delete personal information about you where:
    • You consider that we no longer require the information for the purposes for which it was obtained
    • Juran Benchmarking is using that information with your consent and you have withdrawn your consent – see ‘withdrawing consent to using your information’ below.
    • You have validly objected to our use of your personal information – see ‘objecting to how we may use your information’ below.
    • Juran Benchmarking’s use of your personal information is contrary to law or our other legal obligations.
  • Objecting to how we may use your information – you have the right at any time to require Juran Benchmarking to stop using your personal information for direct marketing purposes.
  • Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold, or assessing the validity of any objection you have made to Juran Benchmarking’s use of your information. The right might also apply if we no longer have a basis for using your personal information but you don’t want us to delete the data. Where this right is validly exercised, Juran Benchmarking may only use the relevant personal information with your consent, for legal claims, or where there are other public interest grounds to do so.
  • Withdrawing consent using your information – where we use your personal information with your consent, you may withdraw that consent at any time, and we will stop using your personal information for the purpose for which consent was given.

Please contact Juran Benchmarking by email at benchmarking@juranbenchmarking.com or in writing to our office at Lochleven Mills, Kinross, KY13 8DH if you wish to exercise any of these rights.

Juran Benchmarking Cookie Policy

About cookies

Our websites uses cookies.  By using our websites and agreeing to this policy, you consent to Juran Benchmarking’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

Juran Benchmarking may use cookies on our websites, for the following purposes:

  1. a) authentication – we may use cookies to identify you when you visit our website and as you navigate our website
  2. b) status – we may use cookies to help us to determine if you are logged into our website
  3. c) security – we may use cookies as an element of the security measures used to protect our website and services generally
  4. d) analysis – we may use cookies to help us to analyse the use and performance of our website and services
  5. e) cookie consent – we may use cookies to store your preferences in relation to the use of cookies more generally

Google cookies

Juran Benchmarking uses Google Analytics to analyse the use of our websites.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our websites is used to create reports about the use of the website. Google will store and use this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.


While Juran Benchmarking seek to resolve directly all complaints about how we handle personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office
Water Lane
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns


This privacy statement was last updated on 24 May 2018.

The first internal benchmarking cycle and our best practice sharing forums have been real eye-openers, with $800 million of improvement potential identified. Benchmarking, both internally and externally, is a critical tool supporting continuous improvement.
Vice President, Maintenance, PEMEX
Juran Benchmarking illustrated to our top management our strengths and weaknesses compared to others in our industry and to seek their support for improvement initiatives. It also provided confidence that various aspects of our operations are indeed best practice.
Asset Director, OMV Petrom
We in GNI find the Juran Benchmarking process and related meetings to be the ideal forum for both formal and informal exchange of views, experience, and approaches across a broad range of very relevant topics. We look forward to continued participation in this exercise.
Asset Strategy Manager, Gas Networks Ireland

A Few of Our Benchmarking Clients

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Juran Benchmarking

Juran Benchmarking has been a leading provider of benchmarking services to the oil and gas industry for nearly 20 years. Our extensive database contains performance data from leading companies in Europe, South America, the Middle East, Asia, and the United States.

General Services Brochure

Download our General Services brochure by clicking the publication cover.

Contact Us

Lochleven Mills
Kinross KY13 8DH
United Kingdom

Phone: +44 131 564 0610
Email: benchmarking@juranbenchmarking.com

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