The first internal benchmarking cycle and our best practice sharing forums have been real eye-openers, with $800 million of improvement potential identified. Benchmarking, both internally and externally, is a critical tool supporting continuous improvement.
Juran Benchmarking illustrated to our top management our strengths and weaknesses compared to others in our industry and to seek their support for improvement initiatives. It also provided confidence that various aspects of our operations are indeed best practice.
A great resource! The KM ROI model alone has been distributed to all our project managers and they have been challenged to rethink how we report on value.